By Derk J. Boss
Just about all incidences of dishonest, robbery, fraud, or loss may be detected during the surveillance of serious transactions, audit observations, and stories of key metrics. supplying proven-techniques for detecting and mitigating the ever-evolving threats to on line casino safeguard, this publication covers the middle talents, wisdom, and methods had to defend on line casino resources, site visitors, and staff. Drawing at the authors’ six a long time of mixed event within the undefined, on line casino protection and Gaming Surveillance identifies the commonest threats to on line casino protection and offers particular options for addressing those threats. From actual safeguard and safety administration to desk and gaming surveillance, it info a variety of top perform suggestions, concepts, and strategies, as well as the metrics required to successfully visual display unit operations. The authors spotlight invaluable research instruments, together with interview suggestions and facts accumulating. additionally they conceal IOU patrol, tri-shot insurance, surveillance audits, hazard research, card counting, online game safeguard options, avid gamers’ membership robbery and fraud, surveillance usual working systems, nightclub and bar safeguard, in addition to surveillance education. whole with a thesaurus of gaming phrases and a resource-rich appendix that comes with necessary varieties, this ebook covers every thing surveillance and protection pros want to know to prevent high-profile incidents, expensive compliance violations and harm to estate and profit. It’s pros like Al and Derk who personify the professionalism that's an important while setting up and working sleek on line casino safeguard and surveillance departments. This ebook will quick turn into the Bible for any safety and surveillance officer.—Roger Gros, writer, worldwide Gaming company journal
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Additional info for Casino Security and Gaming Surveillance
Once an actual crime or prohibited activity is detected, investigative skill is critical. Usually not everything about the incident or who is involved is immediately apparent. In most cases, further investigation is necessary. The questions of who, what, where, when, how, and sometimes why must be asked and answered. The ability to conduct a thorough and conclusive investigation is extremely important to the successful prosecution of the case and to reduce any liability or opportunity for later litigation.
These indicators include violation of internal controls, policies, or procedures. Remember, almost every case of cheating or internal theft (and frequently, advantage play, such as hole card play) is due directly or indirectly to a weak control or poorly trained employee, not to mention those employees deliberately ignoring or violating a control for their own purposes. For example, in table games, also observe the play for size of wagers, players’ knowledge of basic strategy and overall skill level, players’ wins/losses, and so forth.
In 21, you expect that card counters will visit your property and you should prepare accordingly. You should assign agents to monitor and patrol for that type of play and be ready to respond. You know the threat but you will have to determine how much time you allot to handle a particular advantage player or whether you should respond at all. This is where threat analysis comes in, for example: a regular player who counts but over three months is only beating you for $500 may not require a response at all.