Communication by Nicki Stanton (auth.)

By Nicki Stanton (auth.)

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Listening 27 Activity Now, go back to those 'listeners' at the beginning of the chapter and use your imagination about how they might have answered the questions or, rather, since they may not be too honest, answer the questions on their behalf. As you work to improve your listening performance, the preceding ten questions should be your guides, for they include the most significant listening problems which occur in personal and organisational communication. However, here are some practical suggestions which, if seriously practised in organisations, might double or treble communication effectiveness, and help you to become a more effective part of any organisation.

A favourite sport of many people is 'people watching' or, as Desmond Morris has called his very popular book, Manwatching. While waiting on a railway station or even in a doctor's waiting room, have you ever watched the crowd and tried to imagine the occupation, the problems and the thoughts of various people? Have you ever tried to work out Non-verbal Communication 37 what sort of person someone is from the way they are dressed? Have you watched two people talking out of earshot and tried to guess from their gestures, facial expressions and manner of walking and standing what they might be talking about?

Being prepared also means getting into the right mental attitude - ready to maintain attention, increase awareness and elicit comprehension - and having the right background knowledge to understand what is being communicated. This means doing some homework for the meeting, the interview or the lecture, so that you start off with a common frame of reference. Be interested. ' is a comment frequently heard after lectures or speeches. Remember - the listener is equally responsible. Look for ways in which the message might be relevant to you, your job, your interests.

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