Communication and Implementation: Sustaining the Practice by Jack J. Phillips

By Jack J. Phillips

Verbal exchange and ImplementationCommunication and Implementation is the 6th of six books within the size and evaluate sequence from Pfeiffer. The confirmed ROI Methodology--developed through the ROI Institute--provides a pragmatic method for overview making plans, info assortment, info research, and reporting. All six books within the sequence provide the most recent instruments, most modern study, and useful suggestion for measuring ROI in numerous settings.Communication and Implementation explores vital themes which are very important to the ROI Methodology--reporting effects and maintaining the method. The authors exhibit easy methods to file effects that would make sure that the viewers has the data wanted in order that the advance approaches can be applied effectively. The publication explores the diversity of reporting equipment, together with face-to-face conferences, short studies, one-page summaries, regimen communique, mass-audience recommendations, and digital communications. The authors supply feedback for deciding on the easiest easy methods to hire. moreover, verbal exchange and Implementation comprises info on tips on how to retain the ROI technique going for the lengthy haul and the way to make it a valued strategy for any association.

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Additional info for Communication and Implementation: Sustaining the Practice (Measurement and Evaluation Series)

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Information can be communicated in a variety of ways and in many settings, depending on the target audience and the media selected for the message. Three practices deserve additional coverage. The first is relaying feedback data throughout a program so that necessary changes can be made. The second is presenting an impact study to a senior management team, which is one of the most challenging tasks for evaluators. The third is communicating regularly with the executive management group. Providing Continual Feedback One of the most important reasons for collecting reaction and learning data is to provide feedback so that adjustments or changes can be made throughout a program.

In other words, the makeup of the target audience determines which communication process is appropriate. The preceding reasons indicate why communication is a critical issue, although its role in a program is often overlooked or underestimated. This chapter further explores this important issue and provides a variety of techniques for effective communication to any target audience. Principles of Communicating Results The skills required to successfully communicate program results are almost as intricate and sophisticated as those needed to obtain the 3 JWSF017-Phillips 4 December 7, 2007 15:12 COMMUNICATION AND IMPLEMENTATION results.

Return on Investment This section shows the ROI calculation, along with the benefit-cost ratio. It compares the value to what was expected and provides an interpretation of the calculation. Intangible Measures This section describes the intangible measures that are directly linked to the program. Intangible measures are measures that are not converted to monetary values or included in the ROI calculation. Barriers and Enablers Barriers to implementation—the problems and obstacles that affect the success of the program—are detailed.

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