By Abayomi McEwen, Sarah Kraszewski
A realistic publication geared toward aiding the trainee or certified nurse to hone and enhance their conversation talents. choked with vignettes from either sufferer and nurse point of view, the e-book contains universal eventualities, task issues and proposals for practice.
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Additional info for Communication skills for adult nurses
Knowing what we feel happy to discuss sometimes helps us to understand the information others are happy to share. The framing of questions is crucial – if people are asked open-ended questions and are not rushed, they may respond more freely. Using a non-judgemental approach coupled with active listening is important. Knowing how to tackle embarrassment is also important. Sometimes a very matter-of-fact approach is helpful. This means being direct but respectful − never badgering or labouring a point when someone is obviously embarrassed.
34 June 10, 2010 P1: OSO MHBK019-02 MHBK019-Mcewen 35 assessment to the provision of comfort and reassurance, consistent messages are evolving and include: r r r r listening actively; observing carefully; generally speaking less than the patient; using empathy rather than sympathy to build relationships so that patients feel safe to discuss sensitive issues; r understanding that patients’ relatives need care, reassurance and empathy; r developing advocacy skills – a necessary component of a nurse’s communication skill set.
2008) An introduction to the Roper–Logan–Tierney model for nursing, based on activities of living, in K. Holland, J. Jenkins, J. Soloman and S. Whittam (eds) Applying the Roper–Logan–Tierney Model in Practice, 2nd edn. Edinburgh: Elsevier. , Berman, A. et al. (2008) Fundamentals of Nursing: Concepts, Process and Practice. Harlow: Pearson Education. McCabe, C. and Timmins, F. (2006) Communication Skills for Nursing Practice. Basingstoke: Palgrave Macmillan. Milligan, S. and Stevens, E. (2009) Palliative care, death and bereavement, in A.